Terms of Service & Privacy Policy

Terms of Service

1. Acceptance of Terms

By accessing or using the TrueAbility platform and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, users, and others who access or use the platform.

2. Use of Services

TrueAbility provides a performance-based assessment platform for certification, training, and talent evaluation. You agree to use our services only for lawful purposes and in accordance with these terms. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3. Intellectual Property

All content, features, and functionality of the TrueAbility platform, including but not limited to text, graphics, logos, and software, are the exclusive property of TrueAbility and are protected by copyright, trademark, and other intellectual property laws. Assessment content provided through the platform may be owned by TrueAbility or its partners.

4. Account Responsibilities

You are responsible for safeguarding the password that you use to access the service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

5. Limitation of Liability

In no event shall TrueAbility, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the services.

6. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason, including without limitation if you breach these Terms. Upon termination, your right to use the service will immediately cease.

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Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, take an assessment, request a demo, or contact us for support. This may include your name, email address, phone number, company name, and assessment results. We also automatically collect certain information when you use our platform, including IP address, browser type, and usage data.

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services; process and complete assessments; send you technical notices, updates, and support messages; respond to your comments and questions; and monitor and analyze usage trends to improve the user experience.

3. Information Sharing

We do not sell your personal information. We may share your information with certification partners and organizations that administer assessments through our platform, as necessary to provide the services you have requested. We may also share information with service providers who assist us in operating our platform, subject to confidentiality obligations.

4. Data Security

We take reasonable measures to help protect your personal information from loss, theft, misuse, and unauthorized access. All data is encrypted in transit and at rest. For more information about our security practices, please visit our Security page.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or port your data. To exercise any of these rights, please talk to an expert at the information below.

7. Talk to an Expert

If you have any questions about these Terms of Service or our Privacy Policy, please talk to an expert.